Privacy at Familonet

Our Privacy Policy

It is very important for Familonet to collect, process and store your data with the best possible protection and with highest confidentiality. We are constantly working on better protection of your data. Herewith, we would like to inform you about the nature, scope and purpose of data handling at Familonet.

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    Sum up of the essentials
    • Familonet is one of the worlds best apps in terms of privacy of your data
    • A transfer of your data for advertising purpose does not take place
    • You can use Familonet with a synonym
    • Your data will be transferred with TLS/SSL encryption
    • You can log out of Familonet at any time or contact us to get your personal data deleted
    • All data and permissions processed by Familonet follow the clear purpose to enable a specific feature of the app
    • We take all available measures to ensure the security of the app, data transmission and our servers
    • If you limit your location mode, (Location mode “Places only” or “Invisible”) your location will only be transmitted according to the selected mode
    • There is no other publication of your content (for example text, images, audio or video) other than to share with your contacts
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    What is our privacy policy based on?

    This privacy statement applies specifically to the Familonet smartphone app. If some content applies to content on our website we will specifically point that out.

    When collecting, processing and storing your personal data, we comply with the legal requirements in Germany. These can be found in the “Bundesdatenschutzgesetz” (BDSG) and the “Telemediengesetz” (TMG). In order to implement these specific laws we focus on the publication “Orientierungshilfe zu den Datenschutzanforderungen an App-Entwickler und App-Anbieter” of the “Düsseldorfer Kreis”, an association of German data protection authorities, published on 16th of June 2014. In this document the authorities point out which data protection and technical requirements for the development and deployment of mobile applications apply.

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    What kind of data do we collect?

    Personal data entered by you during registration (inventory data):

    • Mobile phone number (MSISDN)
    • Username (use of a pseudonym is possible)
    • E-mail address (optional)
    • Gender (optional)
    • Date of Birth (optional)

    The following data is collected and processed during your use of the app Familonet (technical data):

    • IP address
    • Device and card identifier (UDID, ANDROID_ID, IDFA)
    • Location data and device settings
    • Usage data (for example, messages, alerts, pictures)
    • Contacts in your phone book: These are processed, but not saved. By hashing we can not see the user’s data on the server side, unless they are also registered on Familonet.
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    Which app permissions are required for which feature?

    All permissions requested by the app serve the purpose to provide you a specific feature within the Familonet app. All processed data also serves to provide you a specific feature of Familonet or to improve your experience of usage.

    Permissions on Android devices:

    In-app purchases: To make in-app purchases of premium features available
    Identity: Management of the Familonet user accounts
    Contacts: To add other people to your group
    Location: To share your location with your group members
    SMS: To send invitation SMS to your group members
    Photos: sending pictures and create your profile image
    WiFi: information about whether you have an active Internet connection
    Device ID: verifying your phone number when registering

    Permissions on iOS devices:

    Camera / Photos: To send pictures and create your profile image
    Microphone: To send voice messages to your group members
    Contacts: To invite your group members to Familonet
    Location: To share your location with your group members
    Notifications: Automatic alerts when someone arrives at a location, or sends a message
    Background Updates: Update your location even when the app is not running in the foreground
    Mobile data: Transmission of messages, images and location

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    What permissions do we need and how do we use your data?
    • For the collection, processing and transmission of your usage data we request you to give electronic consent at the beginning of your Familonet usage.
      • Before registration, you will be notified that by registering you agree to our privacy policy and terms of use.
      • You can open our privacy policy and terms of use and read them directly from the registration screen.
      • You are informed in our privacy policy and terms of use that your consent can be revoked at any time, for example, by deleting your user account or by e-mailing us.
    • The manually entered data (mobile number, pseudonym username) are required to enable the use of the Familonet app and its features. The optional input of additional data (e-mail address, gender and birthdate) improves the user experience of the app for you.
    • You can use Familonet by entering a pseudonym. There is no need to enter your real name in the app. To register you don't have to use your actual mobile number and can use another one which you can access. In this case, the verification code will be sent to this other number.
    • For the app and all of its features to work properly, automatic collection and use of additional data is required during sessions (see section "What kind of data do we collect?").
    • Your user profile is created using a randomized user ID (technically as 12-byte ObjectId value). We use this usage profile, for example to create analyses, with which we can improve the app in the future.
    • After you granted Familonet access to your address book, we will propose contacts to connect with, which are also registered on Familonet. You can connect with others and share content with them within Familonet. The contacts in your address book will be processed but not stored. Through so-called hashing, we can not see any specific contacts on the server side, unless they are also registered on Familonet.
    • All data is collected and processed by Familonet in the minimum necessity to guarantee the functionality of the app. Regarding location data, for example, our users expect a very high accuracy, which is why we provide it to our users in this form.
    • If the user has chosen a less accurate location mode ("Places only" or "Invisible") in the app, the location is not detected by us permanently, but only in the moments required for these respective functions.
    • By offering personalized and prominent adjustable location modes for users we follow the "privacy by design" principle.
    • There is no other publication of user-generated app content (for example text, images, audio or video content) outside the group of users by Familonet.
    • A processing of your data for advertising purposes for third parties does not take place.
    • A collection and processing of your data for billing purposes payment transactions will not take place.
    • The Familonet app collects and processes data with increased protection requirements.
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    How and to whom is data passed?

    To improve the features of the Familonet app as well as your user experience continually, we perform aggregated analyses of the app usage. To achieve the best possible analysis of this data, we rely on specialized third party services. Third parties must agree to our restrictions in terms of access, storage and use of your personal data. For that we do contractual arrangements (for example, with a contract for data processing) and technical measures to restrict possible misuse of such information by the third party, but we do not take any liability for any third party to comply with these restrictions and agreements. The transfer takes place exclusively through a TLS/SSL encryption. The following services receive specific data for further processing.

    From the app:

    • Localytics (usage statistics)
    • Crashlytics (usage statistics, crash reports)
    • Google (Google Play Store)
    • Apple (iTunes App Store)
    • Twilio (call for verification during registration)
    • Zendesk (Support Help Center)

    From our servers:

    • domainfactory (server hosting)
    • Google Cloud (server hosting)
    • Amazon Web Services (server hosting for images)
    • Whatever Mobile (SMS for verification during registration)
    • Nexmo (SMS for verification during registration)
    • Facebook Account Kit (SMS for verification during registration)
    • Mailgun (emails to communicate with users, such as invitations)
    • Facebook (Ads campaigns)
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    How can I delete information about myself?

    You can delete your personal user data by the deletion of your user account in the Familonet app or by contacting us to arrange the deletion of all personal information from our servers (see section Who is responsible and how do I contact Familonet?).

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    What do we do technologically to prevent damage?

    We take all reasonable technical and organizational actions to ensure the security of the app, the data transmission and our server (Technical data privacy). To prevent unauthorized access or unauthorized disclosure and to ensure the accuracy of the data and the legitimate use of the data, we have the appropriate technical and organizational procedures to secure the data, which is handled in the Familonet app.

    • Your registration and authentication in the app is done through a unique code which is sent via SMS to you and then has to be typed into the app. Thus, we provide a level of security as high as in mobile TAN processing in online banking.
    • The transfer of data to our server backend is handled via a secure TLS/SSL encryption by using a HTTPS protocol. A transport encryption is added.
    • The local storage on the device takes place only to the extent as is necessary for providing the features of Familonet. When uninstalling the app we will erase all data from the device. On Android device data stored on the external memory of the device might be retained even when uninstalling the app.
    • A logging within the app will take place during the use of Familonet. Familonet has no access to this data by default. You can send this data manually to us via mail, so we can troubleshoot and improve your user experience of the app.
    • Some particular screens within the Familonet app will be loaded as Web pages. These are exclusively Familonet-owned web pages and no third party websites.
    • Our server backend is subject to various safety and security mechanisms: You authenticate yourself and gain access with an individually created token based on your own data. This is a secure authentication. Firewalls and regular security updates are applied.
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    Web analytics on our website

    Your Internet browser automatically transmits data to our web server when accessing our website This includes the date and time of access, URL of the referring website, retrieved file, amount of data sent, browser type and version, operating system and your IP address. This data is stored as log files.

    Google Analytics

    Familonet uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. IP-anonymisation is activated on our website, your IP address is truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will first be transferred to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage. The IP-address that your Browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of Familonet.


    Familonet stores "cookies" to provide a comprehensive array of features and to make use of our website more comfortably. "Cookies" are small files that are stored by your Internet browser on your computer. If you do not want the use of "cookies", you can prevent the storage of "cookies" on your computer by setting the appropriate settings of your Internet browser. Note that the functionality and scope of the Familonet website may be restricted by deactivation “cookies”.

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    Who is responsible and how do I contact Familonet?

    Both in the imprint of the app and on our website, in our Privacy Policy and our App Store pages you will find our contact information. To get in touch with us:

    Familonet GmbH
    Sternstr. 97
    20357 Hamburg
    Headquarters: Hamburg, Amtsgericht Hamburg HRB 128832
    Managing Directors: Hauke Windmüller, Michael Asshauer, David Nellessen

    If you have questions or suggestions regarding data protection, you can easily contact us at

    If you have questions about the app, single features or any problems contact us at

    Both within the app, and on our website, and on our App Store page there is an easily searchable imprint with all relevant information and ways to contact Familonet.

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    Where can I find the latest version of this document?

    Our privacy statement is easily accessible at any time, it is also available during the use of the app, from our website and from our App Store pages. We update this Privacy Policy regularly to altered functionality in the Familonet app. This latest version is dated 17th June 2016.